1.1 Scope. These Payment Terms govern how END. International ("END.," "we," "us") bills for its services and when payment is due. They form part of, and are incorporated into, END.'s Terms & Conditions and each project's Statement of Work ("SOW").
1.2 Order of precedence. Where a signed SOW conflicts with these terms, the SOW governs for that engagement.
1.3 In short. A 50% Production Slot Reservation secures your dates and crew; the balance is due before final delivery; subscriptions are billed monthly in advance; invoices are in USD and exclude tax; late balances accrue 1.5% per month; and all intellectual property and usage rights transfer only on full payment.
2.1 Purpose. To secure your production slot, END. requires a Production Slot Reservation before work begins. This reservation locks your exclusive crew assignment and shoot dates, starts pre-production immediately, and gives your project priority in post-production.
2.2 Reservation by project value. Under $5,000 — 50% reservation, balance before delivery. $5,000–$25,000 — 50% reservation, 50% before final delivery. $25,000+ — 40% reservation, 30% at midpoint, 30% before delivery. Subscriptions — paid monthly in full.
2.3 Applied to balance. The reservation is applied to your final balance and is not an additional fee.
2.4 Refundability. The reservation is refundable only if you cancel before any pre-production work has begun. Once pre-production begins — scouting, treatment, scheduling, or crew booking — it is non-refundable, because those costs are committed on your behalf immediately.
2.5 Validity. Reservations are valid for 90 days. If production has not commenced within 90 days due to Client delay, the reservation is forfeited or, at END.'s discretion, applied to a rescheduled slot at current rates.
3.1 Reservation. The Production Slot Reservation is due on receipt.
3.2 Balance. The remaining balance is due before final delivery. Deliverables and usage rights are released once cleared funds are received in END.'s account.
3.3 Subscriptions. Billed on receipt and auto-charged monthly.
3.4 Net terms. END. does not offer net terms by default. Where a net term is granted by written agreement, all timing is measured in calendar days.
3.5 Cleared funds. Payment is deemed received only upon cleared funds - payment initiation is not payment.
3.6 Early-payment discount. Pay the full balance before delivery and receive 5% off.
3.7 Time is of the essence with respect to all payment obligations.
4.1 Currency. All invoices are issued and payable in USD. END. can accept other currencies by arrangement, but the Client bears all conversion costs.
4.2 Tax exclusive. All prices are exclusive of applicable taxes, duties, and levies, which are the Client's responsibility.
4.3 Full amount, net of fees. All payments must be received in full, net of any bank charges, intermediary fees, or currency-conversion costs. The Client is responsible for ensuring the full invoiced amount is received.
4.4 Withholding. If the Client is legally required to withhold any amount, the invoiced sum is grossed up so that END. receives the full amount originally invoiced.
4.5 Tax forms. END. provides a W-9 for U.S. clients and a W-8BEN for foreign clients on request.
5.1 Accepted methods. Wire transfer, ACH, cards (Visa, Mastercard, Amex), Apple Pay, Stripe, and - on request - Zelle, Wise, and Crypto.
5.2 No convenience fees. END. adds no card or convenience fees; the price you are quoted is the price you pay on any method.
5.3 Bank fees. Wire and international transfers carry bank and intermediary fees, which are the Client's responsibility.
5.4 Reference number. All payments must reference the invoice number; unreferenced payments may be delayed in application.
5.5 Security notice. END. will never change its banking details by email. Any notice claiming to change our payment details must be verbally verified by calling the number on your invoice before any funds are transferred. Bank details appear on the invoice only, never on a public page.
6.1 Late fee. Overdue balances accrue 1.5% per month, calculated simply on the original invoice amount, from the due date, with no grace period. For milestone projects, interest accrues on the entire outstanding balance.
6.2 Failed payments. Failed or bounced payments (ACH returns, card declines, insufficient funds) incur a $35 administrative fee, and the original amount remains due in full.
6.3 Escalation ladder. Day 0 — invoice due. Day +1 — automated reminder, late fee begins. Day +2 — second follow-up. Day +10 — formal notice, work suspended, deliverables withheld. Day +30 — final demand letter, usage rights revoked. Day +45 — referral to collections or claim filed.
6.4 Work suspension. Production is suspended automatically once payment is 10 days past due, and no work resumes until the full amount is paid and cleared. Suspension does not waive the obligation to pay.
6.5 Cross-default. Non-payment on any invoice constitutes default across all of the Client's active projects with END.
6.6 Attorney's fees. In any action to enforce these terms, the prevailing party is entitled to recover reasonable attorney's fees, court costs, and collection expenses.
7.1 Cancellation schedule. Before pre-production begins — reservation forfeited. During pre-production — reservation forfeited plus documented costs incurred. Within 7 calendar days of the shoot — 75% of the total contract value. Within 48 hours of the shoot — 100% of the total. During post-production — 100% of the total.
7.2 The 48-hour rule is non-negotiable; crew, equipment, and locations are committed and those costs cannot be recovered.
7.3 Restart after suspension. Suspended projects are reactivated on receipt of all outstanding amounts plus any late or collection costs. Suspensions exceeding 30 days incur a 15% reactivation fee, and availability resumes based on the current production calendar.
7.4 Termination for cause. END. may terminate for non-payment, unlawful or unethical requests, abusive conduct toward END. personnel, or material breach. Amounts paid through the date of termination are non-refundable.
7.5 Termination for convenience. Where END. terminates for its own convenience, the Client receives a pro-rata refund for work not yet performed.
8.1 No refunds on accepted work. END. does not offer refunds on accepted deliverables or completed milestones.
8.2 Sole remedy. In the event of a material failure to deliver, END.'s sole obligation is, at its discretion, to re-perform the services or issue a credit toward future work. Cash refunds are issued only where re-performance is impossible and approved by END.'s CEO.
8.3 Acceptance standard. Deliverables are deemed accepted on delivery, provided they conform to the approved scope and creative brief. Subjective dissatisfaction with creative direction that conforms to the approved brief does not constitute non-delivery, and END. makes no guarantee regarding campaign performance or audience reception.
8.4 Processing. Where a refund is approved, it is processed within 10 business days of authorization. Processing time then depends on the original payment method and the Client's bank. END. is not responsible for delays caused by intermediary banks or processors.
9.1 Dispute window. Any dispute must be raised in writing within 10 business days of invoice receipt. Invoices not disputed within this window are deemed accepted and final.
9.2 Undisputed amounts. The Client shall pay all undisputed amounts when due; a dispute over one line item does not suspend the obligation to pay the remainder.
9.3 Resolution path. Account Manager (5 days), then Founder/Creative Director (3 days), then mediation and arbitration.
9.4 Chargebacks. The Client agrees not to initiate a chargeback or payment reversal for services rendered and accepted. Any chargeback filed in breach of these terms immediately and permanently revokes all usage rights and licenses to delivered work, incurs a $150 administrative fee plus all costs of response, leaves the Client liable for the full original invoice amount, and may be pursued through legal action including recovery of attorney's fees.
10.1 Included revisions. One-time projects include three (3) revision rounds.
10.2 Definition of a round. A revision round is one consolidated set of written feedback delivered within 3 business days of receiving the cut. Feedback submitted piecemeal, or after a round has been executed, constitutes a new round.
10.3 What revisions cover. Editing within the approved concept - not reshoots or changes to the core idea agreed in the SOW. Revisions required by END.'s own error are corrected at no cost. Revisions for subscriptions are defined in the SOW.
10.4 Change orders. No work outside the approved scope begins until a written change order is signed and any associated deposit is received. Verbal approvals do not count, and out-of-scope work is priced above the base rate.
10.5 Rush schedule. Standard = base rate. 5–7 days = +25%. 3–5 days = +50%. 48 hours = +100%. Same day = +150%.
10.6 Feedback deadline. If the Client does not provide feedback within 5 business days on a one-time project cut, the deliverable is deemed approved and the corresponding payment becomes due. A hard auto-approval applies at 10 business days across all work.
11.1 Ownership until payment. All intellectual property, copyright, and usage rights in the deliverables remain the exclusive property of END. until payment is received in full. Upon full payment, ownership transfers as specified in the applicable SOW. Any use of deliverables prior to full payment constitutes copyright infringement.
11.2 Licence type. Licences are non-exclusive by default - END. may licence similar work to others. Exclusive rights are available to enterprise clients at 3× the base fee.
11.3 Usage scope. Territory, duration, channels, and paid vs. organic use are set per project in the SOW. Any use outside that scope requires a separate licence and fee.
11.4 Portfolio rights. END. retains the perpetual, non-exclusive right to display the work in its portfolio, reel, website, social channels, and marketing, and to submit it to awards and festivals. Blocking this is a paid buyout.
11.5 Raw footage. Raw footage and project files are END.'s property, are not included in deliverables, and are available as a paid add-on by request in the SOW.
11.6 Copyright registration. END. may register created works with the U.S. Copyright Office at any time without Client notification.
11.7 Third-party licences. Licensed music, stock, and fonts are the Client's responsibility, including compliance and renewals. END. handles talent releases and obtains location releases where required, and is not liable for the Client's use beyond a licensed scope.
12.1 Billing cycle. Subscriptions are billed monthly in full, in advance, on the Client's start date each month; annual plans renew on their anniversary.
12.2 Cancellation. Requires 30 days' written notice and takes effect the first day of the following month. Payments already made are non-refundable.
12.3 No rollover. Monthly deliverables do not roll over — they expire at the end of each cycle.
12.4 Minimum terms & discounts. Campaign & marketing plans require a 3-month minimum, with 10% off on a 6-month commitment; after the minimum, month-to-month continues at +20%, while committed 3- and 6-month rates hold on renewal. All other services are available month-to-month, with 20% off for a 3-month commitment and 30% off for 6 months — the full term must be completed to keep the discount, or the discounted value is repaid.
12.5 Failed recurring charges. Attempt 1 auto-retries within 3 days. If attempt 2 fails, the Client is notified and has 7 days to update payment. If attempt 3 fails, the subscription suspends until recovered. Reactivation requires valid payment and a $25 fee, with service resuming within one business day.
12.6 Price changes. END. may adjust subscription pricing with 30 days' written notice. Continued use after the effective date constitutes acceptance.
12.7 Auto-renewal. Where auto-renewal applies, the Client consents to recurring charges at acceptance, receives an emailed acknowledgment with cancellation instructions, and may cancel through an easy online method.
13.1 Services only. Quoted fees cover END.'s services only.
13.2 Pass-through costs. Third-party costs - permits, insurance, talent, travel, accommodation, catering, specialty equipment, and licensing - are billed separately at cost plus 15% administration and require Client pre-approval above $500.
13.3 Travel. Flights, hotels, per diem, and transportation are billed at actual cost plus 15%, itemized with receipts in the SOW.
13.4 Overtime. Shoot days exceeding 10 hours are billed at 1.5× hourly crew rates.
13.5 Client-caused reshoots. Reshoots caused by client-side issues - delays, unavailable client-provided talent or locations, or changes to approved direction - are billed at full rate.
14.1 Timeline is contingent. Delivery timelines are contingent upon the Client's timely provision of required materials, feedback, and approvals. Client-caused delays extend all deadlines proportionally and do not affect the payment schedule.
14.2 What the Client provides. Brand assets and logos after the first meeting, plus access to accounts, locations, and any client-supplied talent needed for production.
14.3 Deadlines. Required materials are due no later than 5 business days before a scheduled shoot. General feedback and approvals are due within 7 calendar days of request.
14.4 Single approver. The Client designates a single individual with authority to approve deliverables. END. is not responsible for delays arising from conflicting internal feedback.
14.5 Late materials. If materials arrive late, production does not begin until they are received. The first reschedule caused by a Client delay is free where it causes no committed loss; where it forces lost permits, crew deposits, or scheduling conflicts, the Client is charged the documented costs plus any rescheduling fee.
15.1 Liability cap. END.'s total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. In no event is END. liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business opportunity.
15.2 Warranty. END. warrants that its deliverables are original or properly licensed and do not infringe third-party IP, except for content the Client provides directly.
15.3 Client indemnity. The Client indemnifies and holds END. harmless against any claim arising from materials, content, trademarks, or talent the Client provides.
15.4 File retention. END. keeps project files for 90 days after final delivery. Long-term archival is a paid service, and END. is not liable for loss of files after this period.
15.5 Force majeure. Performance is suspended without penalty, and deadlines extend proportionally, during events beyond reasonable control: acts of God, fire, flood, earthquake, pandemic or epidemic, government action, civil unrest, labor strikes and industry work stoppages, and power, internet, or equipment failure.
16.1 International clients. END. works with clients worldwide. First-time international clients pay 100% upfront, no exceptions; standard 50% terms apply after two successfully completed projects.
16.2 Sanctions. The Client represents that it is not subject to sanctions administered by OFAC or any equivalent authority and is not located in a sanctioned country.
16.3 Governing law. These terms are governed by the laws of the State of California, with venue in Los Angeles County.
16.4 Dispute resolution. Disputes proceed by good-faith negotiation (30 days), then mediation, then binding arbitration. The Client waives trial by jury and participation in any class action, and claims proceed individually.
16.5 Carve-out. Notwithstanding the foregoing, END. may pursue collection of unpaid invoices in small claims court, or seek injunctive relief for IP infringement, in any court of competent jurisdiction.
17.1 Binding acceptance. A binding engagement requires both a signed Statement of Work and click-acceptance of these terms, captured with timestamp, IP address, the terms version displayed, and email confirmation, all archived.
17.2 Records retention. END. retains signed contracts, invoices, and payment records for seven (7) years in compliance with California record-keeping requirements.
17.3 Production files. Retained for 90 days after final delivery only; thereafter END. may delete them unless long-term archival has been purchased.
17.4 Internal authority. Invoicing is issued by END. operations; late-payment follow-up is handled by Client Relations; suspension is authorized by the CEO; and fee waivers or payment plans require designated-approver sign-off.
17.5 Contact. For any questions regarding these Payment Terms, contact us at:
